Support Whenever You Need It

Want to learn how to take advantage of your new capabilities with WAND Digital? Have a question for customer support? You’ve come to the right place!

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Quick Fix Troubleshooting Tips

Experiencing an issue with your software or displays? More often than not, you’ll quickly find the fix within our troubleshooting tips below. If not, our support team is just an email or phone call away to help you get back on track.

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Browse Our Knowledge Base

Want to learn how to make WAND Digital work best for you? Browse our knowledge base for quick start guides, tutorial videos, process and workflow recommendations, our client’s most used features and more for your software, hardware, and integrations.

Top Tip

Browse top troubleshooting tips here to get back on track asap. If you don’t find what you’re looking for, contact us at 952-361-6250 or

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Black Screen

A black display screen can occur when the display is powered off, the display is set to the wrong input, the HDMI cable is disconnected, or the media player is powered off.

New Knowledge

Ramp your knowledge on the benefits of WAND Digital’s capabilities to help you improve operational efficiency, increase customer loyalty and grow your profits. See the tools and features our most successful clients use.

Quick Start Video Tutorials

When you partner with WAND, you join a dedicated team of professionals ready to assist when you need it most. Because we specialize in working with restaurants and other food-vending businesses, we understand your
unique needs and have taken the time to walk you through the steps to get up and running and take advantage of the powerful features of WAND Digital. 

No matter the issue, we can help with:

  • Software support for WAND’s Digital Menu Technology Platform
  • Troubleshooting, warranty questions, and technician coordination for hardware issues
  • Hardware coverage through TechProtect, including replacement hardware and on-site next-business-day service for five years
  • Content, design, and marketing assistance through WAND Digital Creative

Contact Support

After reviewing our information here, if you’d like additional support, please contact us at 952-361-6250 or

    WAND Warranty Badge

    Increase Revenue with Engaging Digital Menu Boards

    WAND’s 5-year warranty ensures you’ll never skip a beat with top-of-the-line video menus
    and technology.