WAND Startup Screen

If the WAND startup screen is showing, there might not be content scheduled to play in the content management system, TRM.

Is the media player/display online?

The WAND startup screen features an internet and TRM connectivity test. If these tests fail, your display or media player are likely disconnected from the internet.

Is content scheduled to play for all dayparts in TRM?

If you have access to WAND’s content management platform, TRM, check to make sure there is content scheduled to play for the day. If there is no content scheduled to play, the display will either play older content or show the startup screen. Sometimes a media player or display will need to be rebooted in order to pass through the startup screen. Disconnect the power cable from your device for 30 seconds to restart it.

Have you restarted the media player or display?

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